On account of a relatives hardship, we're not able to make our excursion as Beforehand planned and had to cancel our reservations. We spoke to some agent at American Airlines and spelled out the specific situation to her, and he or she suggested that we Call you.
I've to confess that I was selfishly joyful to be able to ebook my flight prior to all of your current other clients and which the agent was able to eliminate the charges.
Unfortunately resulting from climate I used to be not able to get out of the tri towns punctually this previous 7 days. Having said that I am extremely annoyed with American Airways consumer service.
After we finally acquired an e-mail response from American Airways, the full response time was roughly one hour. Even though we waited an hour, we did receive multiple responses to our Preliminary problem:
I made an effort to make reservations for a nearby resort via your Airline Lodging services just to discover that there were no vacant rooms readily available. I had been remaining to affix the remainder of the displaced passengers to slumber from the airport terminal on the cot having a blanket and pillow. I'm appalled that within the twenty first Century, I needed to expertise this amount of humiliation.
Senores Ameican Airways,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de 45 minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo New York,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar resort,comida por culpa del retraso,yo llame esa noche en el hotel y hable con srta.Sandra Galves y me dijo find out here que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
I've tried, without success to succeed in your client service department. I misread the flight time for your personal flight 3530 and wish to change it. I tried calling inside of 5 minutes of booking this flight but have had no response.
I have normally used continental airways and experienced modified to American but just after this incident I don’t Feel ill ever fly with you guys any more a cockaroach over a airplain im confident Anyone on Fb would want to no about this even the information incredibly discustin and awful I thought airplains were pest contal totally free.
To I don’t know how Many individuals looking to get this settled. I had been so disappointed and about to give up
The lady who was helping me using a wheel chair experienced no expertise in the DWF airport alone. When she couldn't choose me towards the boarding gate she left me on just how.
Right up until I had the opportunity to get Tracy Paul on the phone I could realize her and he or she was really effectively
Hello my name is larneta And that i flew with American Airways for the first time to try and do a suprise bridal shower for my ally,but when I landed my baggage was not there.they sent my baggage to Wisconsin. Ihad Every little thing to the suprise bridal shower in Individuals bags.I couldnt figure out why they in which in Wisconsin And that i didnt treatment I just preferred them to become exactly where I used to be instantly.So I needed to cancel almost everything. All her family members and his family and friends.I had been practically crying while in the airport she didnt even know I had been there I came early only for the suprise.
When we finished dealing with Immigration and Customs and baggage and we had Terrific issues finding the ONE AA Shopper Service individual who was exceptionally hard to contend with with regard to the arrangements for the evening and subsequent early morning. We realized that there were no lodge rooms readily available. At 11.forty five pm he lastly gave us a voucher for your 9AM flight the following morning along with a $twelve voucher for food.
This apply will not be one American Airways ought to proceed to observe as is dehumanizing and down right inconsiderate of paying customers. This experience has completely still left a bad style in my mouth and it took away from The good getaway I not too long ago experienced .